FREQUENTLY ASKED QUESTIONS

Ticketing

Can I purchase a non-dinner (show-only) ticket?


You can purchase a show-only ticket, if available, 24 hours before any performance. Show-only tickets are only available by calling the box office. We recommend you arrive 30 minutes prior to show time. Drinks and desserts will be available for purchase.




What methods of payment do you accept?


We accept cash, personal check, Visa, Mastercard, American Express and Discover. We do not accept traveler's checks or money orders.




Can I hold my seats before paying?


Seats cannot be held without a ticket purchase.




What is the wheelchair/handicap accessiblity?


There are no steps in the first three sections (A, B, C) of the theatre. There are two steps up to the "D" Section and fours steps up to the "E/F" sections. We also have host staff available to assist with buffet needs. Please let the box office know your special requirements when ordering tickets. Guests with wheelchairs should book seats at the end of the tables closest to the aisles. Feel free to contact the box office for any special requirements.




How will I receive my tickets?


Tickets are typically emailed to you immediatley upon purchase. Please allow at least seven mailing days for any mailed tickets. There is $3 fee per order to mail tickets. Please allow at least seven mailing days for any mailed tickets.




How and where do I purchase tickets?


The fastest, easiest and most cost-effective is online 24/7 on the Show Palace Dinner Theatre website. You will have access to real time seating information and be able to choose your own seat from the comfort of your home.

You may also call or visit the box office at 727-863-7949. There is a $4 per order fee to book tickets through the box office.
Groups of 12 or more may contact our by group coordinator (groups@showpalacedinnertheatre.com) or by calling the box office for special discounts and packages.




What is included in my ticket purchase?


Our professional, Broadway-style show and the all-you-care to eat buffet dinner is included in the ticket price. Coffee is complimentary, additional beverages and desserts are available for purchase at your table.





At the Show

Is there a dress code?


Though Show Palace Dinner Theatre does not have a required dress code, we suggest attire that is appropriate for an evening out to a nice dinner. While some guests do dress up for a special celebration at the Show Palace Dinner Theatre, most guests dress business-casual. No beach wear or cut-offs please.




How does tipping/gratuity work?


We suggest a $5 per person (18%) for the included dinner porttion of your ticket; plus 18% of any additional items ordered at your table. Gratuity is at your discrection, and is suggested on your final tab at the conculsion of the meal.




Can I bring a cake for a birthday/anniversary celebration?


Due to health code requirements, no outside food is allowed to be brought in. We do have personalized cake options available by contacting the box office.




Can I take videos/pictures?


The photographing or video taping of a show is prohibited by law. You may take pictures before the show throughout the theatre and at your tables to remember your special visit, but not during the performance. This includes cell phone photography and videos.




Do you have bar service?


Yes! We have a full service bar with many premium spirits. Drinks can be purchased at your table during dinner and at intermission.




What is the wheelchair/handicap accessiblity?


There are no steps in the first three sections (A, B, C) of the theatre. There are two steps up to the "D" Section and fours steps up to the "E/F" sections. We also have host staff available to assist with buffet needs. Please let the box office know your special requirements when ordering tickets. Guests with wheelchairs should book seats at the end of the tables closest to the aisles. Feel free to contact the box office for any special requirements.




What's the timeline of the experience?


Most guests arrive 15-30 minutes before the buffet opens and order their cocktails from their waiter. Once the buffet opens, guests will be released in small groups based on their arrival time to the theatre. The show usually begins 20-30 minutes after the close of the buffet. Dessert and additional beverages are served during the 15-minute intermission.

The entire event usually takes 3 1/2 to 4 hours based on show length with dinner always preceding the performance.





Dining

What type of meal is served?


There is a buffet featuring an American-style cuisine of Show Palace favorites and show-themed entrees prior to each performance. The buffet menu changes with each show.

PLEASE NOTE: Due to the COVID-19 pandemic, we are currently providing a buffet meal, but there are attendants serving guests at the buffet line.




What if I have special dietary needs?


Our buffet features a variety of vegetarian/non-dairy/low carb items. There is always one fish entrée on the buffet as well. For those with allergies or extreme dietary needs, please contact the box office, at least one week prior to the performance that you are attending. We will try our best to accomodate your needs.




Do you have bar service?


Yes! We have a full service bar with many premium spirits. Drinks can be purchased at your table during dinner and at intermission.




Can I bring a cake for a birthday/anniversary celebration?


Due to health code requirements, no outside food is allowed to be brought in. We do have personalized cake options available by contacting the box office.




What is included in my ticket purchase?


Our professional, Broadway-style show and the all-you-care to eat buffet dinner is included in the ticket price. Coffee is complimentary, additional beverages and desserts are available for purchase at your table.